Telecommunications training and VoIP training resources
 
Course 101: Telecom, Datacom and Networking for Non-Engineers (3 days)
  Module 1: Fundamentals of Telecommunications
  Module 2: Understanding Data Communications
  Module 3: Understanding IP and Networking
Course 120: Understanding Wireless (2 days)
  Day 1: Fundamentals and Wireless LANs
  Day 2: Cellular, CDMA, 3G and the Wireless Web
Course 130: Understanding Voice over IP (2 days)
  Day 1: Flavors of VoIP, Pros and Cons, Standards and Buzzwords, Voice Coding and Quality
  Day 2: Datacom, IP, Networking; VoIP on LANs, VoIP on WANs, VoIP Project Management
Course 110: IP Telecommunications: VoIP and the IP-PSTN (2 days)
1. Understand the Radical Change About to Happen in Telecommunications
2. Find Out Exactly What the “All-IP Telecommunications Network” is
3. Understand Basic IP Network Services: Next-Gen “Dial Tone”
4. Show Me the Money: Understand Applications and Services over the All-IP Network
Course 150: IP Call Center Technology (2 days)
Get you up to speed on IP in the call center with a complete, unbiased picture and a thorough understanding of the technologies, benefits, issues, options for solutions, migration and integration strategies, vendors and practical template

DVD Courses
  V1: Fundamentals of Telecommunications 1
        The PSTN • Telephony • Telecom Equipment • The Telecom Industry
  V2: Fundamentals of Telecommunications 2
         Voice Digitization • DS0-DS3 • Digital Transmission and TDM • T1 • T3 • ISDN • SONET
         Fiber and DWDM
  V3:Fundamentals of Datacom and Networking
        WANs and LANs • MAC Frames vs. IP Packets • The Network "Cloud"
  V4: Understanding Networking 1
         OSI Layers • Protocol Stacks • The FedEx Analogy • IP Addressing, DHCP, NAT
         Bandwidth on Demand Services • Frame Relay • ATM • MPLS
  V5: Understanding Networking 2
         Internet • ISPs • IP Security • Viruses • Firewalls • Encryption • IPsec • VPNs
  V6: Understanding Wireless 1
         Wireless Fundamentals • Cellular: CDMA, TDMA, GSM, GPRS
         3G: UMTS, CDMA2000, 1X, 1XEV-DO • Wireless Web
  V8: Understanding Voice over IP 1
         Components • Standards • Architectures
  V9: Understanding Voice over IP 2
         Voice Packetization • Voice Quality • Codecs, Jitter and Packet Loss • Diff-Serv
         Network QoS with MPLS
  V10: Understanding Voice over IP 3
          SIP and IP Call Flow • Carrier Interconnect • Megaco

Online telecom training and voip training

Telecom Reference Books

  Telecom 101 430 pages, 175 diagrams, second edition published 2004
  Based on our core training course 101: Telecom, Datacom and Networking for Non-Engineers
    Part 1: Fundamentals of Telecommunications
    Part 2: Understanding Data Communications
    Part 3: Understanding IP and Networking

E-learning
  Telecom 101 is available in electronic version for Windows laptops and desktops.
 

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